A&C Mall Vows Full Compensation for Vehicles Damaged in Parking Structure Collapse—-A&C Mall has pledged to cover all repair costs for vehicles damaged after a parking lot collapse during a March 25 rainstorm. No injuries were reported. Management is reinforcing safety measures and reviewing infrastructure resilience, ensuring customer confidence amid rising competition in Ghana‘s retail sector.
In a swift response to the parking lot collapse at A&C Mall, management has announced that all repair costs for damaged vehicles will be fully covered by the mall’s insurers. The incident, which occurred during a severe rainstorm on March 25, caused structural damage to a solar panel-covered carport, impacting several parked cars.
In an official statement, A&C Mall reaffirmed its commitment to customer safety and support, ensuring that affected vehicle owners would not bear any financial burden.
“We acknowledge that some clients’ vehicles were affected by the incident. We want to assure all affected vehicle owners that the necessary repairs will be fully covered by our insurers, who are already working to assess and address the damages promptly,” the statement read.
Fortunately, no injuries were reported, and emergency response teams acted swiftly to secure the affected area.
Beyond compensating affected vehicle owners, A&C Mall has pledged to reinforce structural integrity in its parking facilities to prevent future incidents. The management is reviewing safety protocols and exploring improvements in infrastructure resilience against extreme weather conditions.
The mall also expressed gratitude to the Ghana Police Service, National Disaster Management Organisation (NADMO), and the Ghana National Fire Service for their rapid intervention.
A&C Mall has urged affected vehicle owners to contact customer service for assistance, ensuring a smooth claims process. Patrons have also been thanked for their patience and understanding as restoration efforts continue.
Business Implications: Reputation and Consumer Confidence
A&C Mall’s proactive response and commitment to covering repair costs will likely reinforce consumer trust and brand reputation. The incident underscores the importance of safety investments in commercial spaces, highlighting the need for structural audits and preventive measures in Ghana’s growing retail sector.
With retail competition intensifying in Accra, customer confidence and safety assurance will remain key differentiators for malls and shopping centers. A&C Mall’s handling of this crisis could serve as a benchmark for corporate responsibility in Ghana’s retail landscape.
Last Updated on March 27, 2025 by Senel Media
